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Airfare

Direct Billing with Corporate Travel Planners (CTP) 

  • CTP offers both an online booking tool and full-service agent assistance.
  • First time users to CTP's online booking tool will be asked to register using their University e-mail (ilstu.edu) as their login and to complete a profile prior to searching for travel services. The profile only needs to be filled out once.  A profile can be edited for any name changes.
  • Full-Service Travel Desk
    • Employees have the option of working directly with an experienced travel agent.
    • All international flights need to be booked through a full-service agent.
    • Items to Note:
      • Seat assignments and priority boarding are not reimbursable.
      • The fee for one piece of baggage each way is reimbursable.
      • When comparing the costs of airfare, please take into consideration the additional mileage and parking costs that may be associated with flying out of another city.
      • Flights should be the most economic available considering travel time and costs.  If an economy flight is not available, please provide a screen print of options to show economy was not available.
  • Contact Information
    • Assistance with Concur (the online booking tool) 1-877-2087-1396; available 7:00am - 9:00pm EST.
    • Full Service Assistance with travel agent 1-844-863-8171; available 7:30am - 6:30pm CST or ISU@CTP-TRAVEL.COM.
    • After Hours Emergency only 1-800-358-1229 (additional fees will be assessed)
  • When making travel arrangements with CTP, the airfare expense will be directly billed to the university. After booking a flight, an email should be sent to travelservices@ilstu.edu with the purpose of travel, the account number, the amount that is being paid, and budget officer approval (either on the receipt or an email approval).  If being paid by Foundation, you will submit a voucher to Foundation with ISU being the vendor to be paid.
  • Quick Links

Direct Booking

  • Direct online booking with sites such as Travelocity, Expedia, and Orbitz is now accepted as a method of purchasing airfare.
  • Airline forfeiture rules impose severe penalties when non-refundable tickets are not used on the dates and times purchased. Make sure of your travel dates and times when booking direct to avoid expenses that may not be reimbursable.
  • A department credit card may be used for employee business air travel; however, it should not be used for hotel and car rental expenses. Check with your department head or card administrator for your department's process, rules, or restrictions concerning card usage.
  • Items to Note:
    • Seat assignment and priority boarding costs are not reimbursable.
    • The fee for one piece of baggage is reimbursable.
    • When comparing the costs of airfare, please take into consideration the additional mileage and parking costs that may be associated with flying out of another city.